Withdrawal from purchase
Use this form if you want to notify us that you wish to exercise a statutory right of withdrawal that may apply to your Individual purchase.
Submitting this form confirms that we have received your request. It does not automatically mean that a refund has been approved.
If your assessment has already been fully performed, your statutory withdrawal right may have ended where you expressly requested immediate performance and agreed to that consequence at checkout.
Requests are reviewed in accordance with applicable law and the Terms of Service.
This form is for Individual purchases. Organisation purchases are business purchases and are handled under the Terms of Service.
Send a withdrawal request
You do not need to give us a reason for exercising a statutory right of withdrawal.
Something wrong with the service
If you believe the service is faulty or was not delivered as described, please contact Contact@expertiselegibility.com.
Three different things
Withdrawal is the exercise of a statutory consumer withdrawal right, where one applies.
A complaint is a statement that the service we sold you is faulty or was not delivered as agreed.
Disagreement with a score, with what the assessed systems found, or with a recommendation does not by itself mean that a refund is due. It can still be raised with us, and we will look at it.
Our Terms of Service set out your statutory rights. You can also call us on +46 (0)10 808 67 44.